If a Direct Repair Shop does not complete the repairs before the rental period approved by my insurance company, who is responsible for rental fees?

Always check with your insurance company as to who is responsible for rental fees in any unexpected circumstances. Usually, if you have taken your car to a Direct Repair Shop on your insurance company’s program, then either the insurance company or the repair facility is responsible for all rental fees. This is NOT the case if you have chosen to take your car to a shop off their “approved” list. Again, always speak with your insurance company and find out what their policy is.